Domestic International APO/FPO, P.O. Boxes and US Territories FAQ
Get your gifts in time for the holidays when you order by 12:00PM Noon EST on December 23rd. In stock items only. Express charges apply. We're here 7 days a week to answer questions or help you find the perfect gift! Click here to contact our Customer Service department.
Domestic Orders (Shipping and Billing addresses within the United States):
| December 2009
- Domestic Orders* |
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[must order by 12PM Noon EST] |
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[must order by 12PM Noon EST] |
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[must order by 12PM Noon EST] |
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[must order by 12PM Noon EST] |
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Ground Delivery by 12/24: Order by Thursday, 12/17 before 12PM Noon EST |
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Note: We recommend 3-Day Shipping after 12PM Noon EST on 12/17 for delivery by 12/24 |
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3-Day Delivery by 12/24: Order by Monday, 12/21 before 12PM Noon EST |
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Note: We recommend 2-Day Shipping after 12PM Noon EST on 12/21 for delivery by 12/24 |
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2-Day Delivery by 12/24: Order by Tuesday, 12/22 before 12PM Noon EST |
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Note: We recommend Overnight Shipping after 12PM Noon EST on 12/22 for delivery by 12/24 |
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Overnight Delivery by 12/24: Order by Wednesday, 12/23 before 12PM Noon EST |
*Alaska and Hawaii orders may take 1 to 2 days longer for delivery so we recommend 2-Day shipping after 12/15/09.
* Please be aware that orders shipped to an address other than the verified billing address may require extra processing time of 1-2 business days for security checks.
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INTERNATIONAL ORDERS
| December 2009
- International Orders |
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[must order by 12PM Noon EST] |
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[must order by 12PM Noon EST] |
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USPS Priority Mail by 12/24: Order by Tuesday, 12/8 before 12PM Noon EST |
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Note: We recommend FedEx Int'l Economy after 12PM Noon EST on 12/8 for delivery by 12/24 |
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FedEx Int'l Economy by 12/24: Order by Monday, 12/14 before 12PM Noon EST |
Remember that someone must be present to receive the order and pay Duties and Taxes or the courier will NOT leave your order.
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APO/FPO, P.O. Boxes, and U.S. Territories
Unfortunately, we cannot guarantee holiday delivery to APO/FPO and U.S. Territory addresses as USPS Priority Mail delivery times to these locations can take 2 to 3 weeks. Orders placed in December may arrive before 12/24, but the United States Postal Service and Military Mail delivery times vary greatly based on distance, volume, and military activity around the globe. If possible we recommend shipping Federal Express to an alternate address in the United States. We apologize for this inconvenience.
*Remember that someone must be present to receive the order and pay Duties and Taxes or the courier will NOT leave your order.
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FREQUENTLY ASKED QUESTIONS
I need my order to arrive quickly. Which payment method will be fastest?
For the fastest order processing place your order online using your credit or debit card. If at all possible we recommend shipping to the verified billing address on your credit card (where your statements are mailed.) Shipping to an alternate address may add 1 to 2 days in processing time.
I just placed my order today. When will it be shipped?
Your order will ship in the order it was received, typically in one to two business days. Use the shipping method guide above to ensure holiday delivery. We always recommend placing your order as early as possible to ensure availability of the items you'd like to purchase.
If I shop early, will I be able to make a return after the holidays?
Yes! If you place your order during our holiday shopping season (November 26th – December 23rd), we will gladly accept returns until January 31st 2010. Any orders placed before 11/26 or after 12/23 will be subject to our standard 30-day return policy.
How can I help ensure that my delivery is on time and secure?
For your own protection, please have your order shipped to an address where someone is home during the day and able to receive your package. If you are not home during the day, you may wish to ship the order to your workplace or to a friend or relative's home. This ensures that the package can be delivered on time, with no risk of loss or theft.
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